What should I do if there is no KakaoTalk customer service number?
KakaoTalk logo
I think most Koreans who use smartphones are using KakaoTalk. It is a service that I also use very much, and I am thankful for the service that soothes the regret of not being able to meet my family and friends in person in these days through chatting and Facebook Talk. As such, KakaoTalk is having a great impact on our lives in general, and with the launch of various services such as gift-giving and shopping within KakaoTalk, inquiries about it are increasing. However, no matter how much I look for it, there is no KakaoTalk customer center phone number, so there are times when I am confused about how to contact you. 카카오톡 고객센터
Why is there no KakaoTalk customer service number? 좋은뉴스
If you search for Kakao on Google, you will find customer service phone numbers and emergency support numbers. KakaoTalk Customer Center’s phone consultation officially ended at the end of 2018, and since then, 1:1 inquiries and consultations through chatbots are being provided within the KakaoTalk app, so it is safe to say that there is no call center for general inquiries. That’s why the KakaoTalk customer center phone number is not listed on the website or app.
However, for inquiries related to harmful information and infringement of rights, you will be informed that you can contact us at the phone number below.
KakaoTalk emergency support customer center phone number: 1577-3357
Phishing masquerading as relatives is a common occurrence these days, so it seems to have been prepared to respond quickly to such inquiries to reduce damage to users.
There is no KakaoTalk customer center phone number, so let’s make an online inquiry!
Anyway, according to Kakao’s policy, there is no KakaoTalk customer center phone number, and phone inquiries are not accepted unless it is urgent. There are two text methods: 1:1 inquiry and chatbot inquiry.
If you press the three-dot button at the bottom of the KakaoTalk app, the More screen will appear. From there, press the gear-shaped settings button at the top and scroll down to find the [Customer Center/Help] item. There are [Help] and [Contact Us] buttons at the top.
How to contact KakaoTalk
If you click [Help], you can look at QnA, and if you click [Contact], three items appear: [Inquiry], [Chatbot Consultation], and [Frequently Asked Questions]. Here, [Frequently Asked Questions] appears on the same screen as the [Help] above, and when you click [Contact Us], a form for inquiries appears. After entering your inquiries, click [Inquiry] at the bottom to complete.
How to contact KakaoTalk
Recently, it seems that most of the customer centers of IT companies are being replaced by online consultations. Inquiries such as QnA and chatbots are often difficult to accurately resolve individual complaints. That’s why we allow 1:1 inquiries, but it’s a little inconvenient because the feedback isn’t that fast. There is no customer-customized service that is as fast and accurate as phone consultation, but it is unfortunate that you cannot use it even if you know the KakaoTalk customer center phone number.