Lotte Parcel Service Customer Center phone number and branch inquiry method
This is a guide on how to search Lotte Parcel Service customer center phone numbers and branches. When using Lotte Parcel Service, there are times when you need to inquire about where the parcel has arrived, delivery of goods too late, delivery complete but no delivery, or accidents such as damage/damage/loss. In addition, inquiries such as delivery reservations and returns are frequently asked when using Lotte Express. If you have any such inquiries, you should solve the problem through the Lotte Parcel Service Customer Center. Below, we introduce the Lotte Parcel Service customer center phone number and how to look up branches.
Lotte Parcel Service Customer Center phone number 롯데택배 고객센터
The Lotte Courier Customer Center phone number is ☎1588-2121. By calling this number, you can make inquiries about Lotte Express, such as delivery inquiries, delivery reservations, delivery cost inquiries, and returns. Lotte Courier Counselor connection business hours are from 9:00 am to 6:00 pm on weekdays and from 9:00 am to 1:00 pm on Saturdays, and are closed on Sundays and public holidays. 좋은뉴스
Classification Phone Number Business Hours
Lotte Courier Customer Center Phone Number ☎1588-2121 Weekdays: 9:00 am to 6:00 pm
Saturday: 9am to 1pm
Lotte Parcel Service Customer Center KakaoTalk Consultation and Voice of Customer
Lotte Parcel Service Customer Center If you have difficulty connecting by phone or want to make an inquiry in a way other than a phone call, you can use Lotte Parcel Service KakaoTalk Counseling. Lotte Courier KakaoTalk consultation can be used by adding ‘Lotte Parcel Delivery Roda’ as a friend after running KakaoTalk. You can also send a message to the chatbot or consult with an agent through the agent connection button on the screen. However, contacting a counselor is only possible during business hours.
Customer Voice of Lotte Parcel Service is a space where you can leave your opinion through the homepage if you have any inconveniences or praise while using Lotte Parcel Service. After entering simple personal information, select the category to inquire about, such as unkindness, delayed delivery, third-party delivery, collection failure, accident handling delay, cargo accident, suggestion, etc., enter the subject and content of the inquiry, and register. The person in charge will check and reply it does
▶Lotte Parcel Service Customer Voice
How to make a reservation for Lotte Parcel Delivery
You can easily make a 24-hour reservation through the Lotte Courier website. Both members and non-members can make a reservation by entering the sender’s name, phone number, address, and desired date of visit, and the recipient’s name, phone number, address, and delivery item information. You can choose to pay in advance or pay on delivery for delivery charges, and when paying in advance, you can choose between paying by card/mobile phone or paying when the delivery driver visits you. After making a reservation for parcel delivery, you can inquire the status of the parcel delivery reservation on the Lotte Parcel Service website with the reservation number, name of the person making the reservation, and phone number.
▶Go to Lotte Courier Courier Reservation
How to use the safe delivery service
Safe Courier is a service where you do not have to wait for a courier to visit, and if you drop off your items at the nearest Lotte courier service store by 2:00 p.m., your item will be safely delivered to the desired location the next day. (Holidays are excluded from business days, and some stores may have different time zones) Safe delivery service is available at 7-Eleven, Nadul Store, Seaspace, and Good Time 24.
Lotte Parcel Service Return Reservation Method
For returns by Lotte Courier, if you apply for a return through the place where you purchased the product, you will be informed of the contents and can submit the return. If this is not the case and you make a direct return reservation, you can make a return reservation through the Lotte Courier website. Reservations for returns on the Lotte Courier website can be made by both members and non-members, and can be made with the waybill number or company code. When making a return reservation, you can make a return reservation by entering the sender, receiver, and delivery item information. After making a return reservation, you can search the return reservation status through the homepage with the management number, invoice number, reservation receipt date, name of the person who made the reservation, and phone number.
▶ Go to Lotte Courier Return Reservation
How to search Lotte Parcel Branch
If you want to search the nearest branch of Lotte Parcel Service, you can find it in a convenient way by entering the name of the neighborhood or selecting an area on the Lotte Parcel Service homepage. If you search for a branch, the phone number of the corresponding Lotte Courier branch will appear along with the branch address, so if you have something to directly contact the branch, please search for it on the branch inquiry page below.
▶Find the nearest Lotte Courier branch
Lotte Courier Courier Rate
Lotte Courier’s courier charges are basically divided according to small, medium, and large sizes, and an additional freight charge of 1,000 won is incurred in the same area when sending a parcel to another area, and when sending to the Jeju area, an additional freight rate of 3,000 won is incurred more than when sending to the same area. Lotte Courier’s courier rates are 5,000 won for small 5kg or less, 6,000 won for medium 15kg or less, and 7,000 won for large 20kg or less when sending to the same area. You can also call the customer center at 1588-2121 or inquire at the nationwide agency for inquiries on the exact delivery rate of Lotte Courier.
Lotte Courier Courier Rate
Lotte Parcel Frequently Asked Questions
Q. What are the non-handling items that cannot be sent by Lotte Parcel Service?
A. Items that cannot be handled are as follows.
1. Damaged/contaminated products-Items that are damaged/corrupted due to poor packaging, or that contaminate other cargo
2. Art/Valuables – Items exceeding 3 million won per box, items whose price cannot be converted
3. Cash – items that can be converted into cash, such as cash, bills/cheques/securities, etc.
4. Correspondence – Restricted items under the Postal Act (e.g. letters, urgent documents, etc.)
5. Heavy cargo – 20kg, 160cm or more restricted cargo
6. Non-renewable items – Original non-renewable cargo such as documents/films
7. Items that lose value – items that lose value when the deadline is exceeded, such as application for admission and employment documents
8. Others – Toxic substances, volatile items, guns, knives, car batteries, mid- to large-sized bulk cargo such as revolving chairs, live animals and animal carcasses, etc.
Q. When using Lotte Courier, why is the fare more expensive than the basic fare for fragile items or remote mountainous areas?
A. In the case of dangerous goods or remote mountainous areas, a 50% surcharge is required according to the surcharge application regulations.
Q. How do I return goods to Lotte Express?
A. You must first contact the seller from which you purchased the item, and you can use the return service by calling Lotte Courier’s return center at 1588-2121 anywhere in the country. Also, if you check the courier waybill number attached to the item box to be returned before submitting it, and then make a phone call, you can quickly receive the item.